Terms & Refunds

Effective Date: September 7, 2026  |  Last Updated: September 7, 2026

These terms apply when you order from Karachi Chaat House ("we," "our," or "us") at karachichaathouse.com, book catering with us, or take part in our ChaatPass loyalty program. By placing an order you agree to them. How we handle your information is covered separately in our Privacy Policy.

• 1. Ordering & Prices
• 2. Delivery
• 3. Cancellations
• 4. Refunds
• 5. Catering
• 6. ChaatPass Program Terms
• 7. Text Messages
• 8. Changes to These Terms

1. Ordering & Prices

Online orders are prepared at our restaurant, 2301 W Devon Ave, Chicago, IL 60659. All of our food is 100% Zabiha Halal.

• Price. The price you pay is the price shown at checkout. Our checkout confirms every item and the order total with our point-of-sale system before your card is charged, so the amount charged is always the amount you saw.
• Payment. Card payments are processed securely by Square. We do not see or store your full card number.
• Menu changes. Menu items, prices, and availability can change. The menu shown at checkout is the current one.
• ChaatPass points. Points applied at checkout reduce your total under the program terms in Section 6.

2. Delivery

Delivery orders are handed to a third-party courier service. Whether delivery is available to your address, what it costs, and the estimated time are all calculated from your address at checkout and shown to you before you pay.

• Delivery fee. The fee is quoted per address. For local addresses it is $5 flat on orders of $20 or more and free on orders of $100 or more; local orders under $20 pay the courier's full fee. Extended-area addresses pay a flat $10 delivery fee. Some addresses are outside the courier's range; if so, checkout offers pickup instead.
• Tips. 100% of any delivery tip you add goes to the courier.
• What we are responsible for. We are responsible for preparing your order correctly and having it ready for the courier at the time shown.
• What the courier is responsible for. Once the courier has picked up your order, the courier is responsible for its transit and delivery time. We do not control the courier's route or timing and cannot be responsible for a delay in the courier's delivery.
• If no courier can be found. Your card is charged when you check out. If we cannot get a courier dispatched for your order, we automatically refund the full amount to your card and send you a text to confirm.
• Wrong or missing items. See Refunds.

3. Cancellations

Orders cannot be cancelled once they are placed. The kitchen starts on your order as soon as it comes in.

If you need to stop or change an order, call us straight away at (773) 856-3600. Our staff will try to catch it before the food is started, but we cannot guarantee that they will be able to.

4. Refunds

• Wrong or missing item. If something in your order is wrong or missing, call us at (773) 856-3600 as soon as you can. We will either refund the affected item or replace it. Which one is at our discretion.
• How refunds are paid. Refunds go back to the original card through Square. We do not give cash refunds or store credit for card orders. How quickly a refund appears depends on your card issuer.
• Delivery that could not be dispatched. Refunded automatically and in full to your card, as described in Section 2.

5. Catering

Catering is quoted per event. To book, call (773) 856-3600 or use the form on our Catering page.

• Deposit. A 50% deposit confirms your booking. The remaining balance is due on the day of the event.
• Cancellation. The deposit is refundable if you cancel 72 hours or more before the event date. If you cancel less than 72 hours before the event date, the deposit is retained.

6. ChaatPass Program Terms

ChaatPass is our free loyalty program. These are the program terms in effect.

• Earning. 1 point per $1 of your item subtotal after any discounts. Delivery fees, tips, taxes and service charges do not earn points.
• Redeeming. Each point is worth $0.05 off a future order — 100 points is $5.00, or 5% back on what you order.
• Redemption limits. Minimum $5 order required to redeem points. Points can cover up to 50% of your bill per visit.
• Where points are earned. On our self-serve channels: ordering online at karachichaathouse.com/order, the in-store kiosk, and the table QR code.
• Expiry. Points expire 12 months after the date they are earned.
• Changes. Program terms may be updated from time to time; the terms on this page are the ones in effect.
• Your information. How we collect and use it is described in our Privacy Policy.

7. Text Messages

We send order texts to the mobile number you give at checkout, and ChaatPass texts to members who opt in. Which texts we send, how consent is captured, and how to opt out are described in the Text Messages section of our Privacy Policy. Reply STOP to any message to opt out. Message and data rates may apply.

8. Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page with an updated effective date. The terms on this page are the ones in effect when you place an order.